Question 1

How does it work?

Accepted Answer

Upload a photo of your pet, choose a portrait style, and we create a unique, gallery-quality portrait in under 60 seconds. You can then download it instantly or order a museum-grade print.

Question 2

What kind of photos work best?

Accepted Answer

Any clear photo of your pet will work. For the best results, use a well-lit photo where your pet's face is visible and not obscured. Phone photos work great!

Question 3

How long does it take to get my portrait?

Accepted Answer

Your digital portrait is ready in under 60 seconds. If you order a print, it's produced locally to you and typically arrives within 5 to 10 business days with free tracked shipping.

Question 4

What if I don't like the result?

Accepted Answer

We offer a satisfaction guarantee. If you're not happy with your portrait, we'll remake it for free, no questions asked.

Question 5

What paper and print quality do you use?

Accepted Answer

Every print is produced on heavyweight 260gsm matte paper with archival, fade-resistant inks. Your portrait will stay vibrant for years to come.

Question 6

Where do you ship to?

Accepted Answer

We ship worldwide for free with full tracking. Prints are fulfilled locally in the US, UK, EU, Canada and Australia to reduce delivery time.

Question 7

Can I order multiple portraits?

Accepted Answer

Absolutely! You can create as many portraits as you like in different styles. Each one is unique to your pet.

Question 8

Do you offer framing?

Accepted Answer

We currently offer unframed prints in a wide range of sizes from A5 up to A0. Every print arrives in a protective tube, ready for your favourite frame.